Facilities
Practical information
Everything you need to know for a carefree day: what you can and can't take inside, where to store your belongings and what the park provides for families and visitors with disabilities.
Guest Services
On the left, just past the entrance. Come here with questions, for messages, transport information and lost children.
Lockers
At the security check (left for card payment, right for coins) and on the right after you enter (cash only). Large lockers are only available outside the park.
First Aid
In Hollywood (on the right after you enter) and in San Francisco (South First Aid). No treatment or medication is given.
Security check at the entrance
At the entrance you walk through a metal detector and your bags are scanned. Suitcases, trolleys and bags larger than 38 × 40 × 28 centimetres are not allowed in; use the lockers for these. Also not permitted: glass, cans, open cups, selfie sticks that extend beyond your hand, tripods, drones, helmets and pets (assistance dogs are allowed).
Please note: with a regular Studio Pass you can't re-enter the park once you've left, not even to fetch something from your locker or car.
With children
There are three Family Services: at Guest Services, in Universal Wonderland and in San Francisco at South First Aid. You'll find baby-changing tables, feeding rooms, hot water and (except at South First Aid) a microwave. All toilets outside the restaurants also have baby-changing tables.
Hiring a pushchair costs 1,100 yen (as of November 2026), for children aged 1 month to 4 years. The rental is to the right of the entrance; you can't book in advance. Lost your child? Lost children up to primary school age are looked after at Guest Services.
Queuing and accessibility
Many of the big attractions have a single rider queue, and at several you can use Child Switch so parents can take turns. In Universal Wonderland you book a ride time with Yoyakunori.
Hiring a wheelchair costs 500 yen (as of November 2026), at the desk to the right of the entrance; you can't book in advance. Every area has wheelchair-accessible toilets. The requirements for visitors with disabilities are listed for each attraction on the official website.
Free Wi-Fi
There's free Wi-Fi throughout the park (Universal Free Wi-Fi). You can also rent power banks.
Money
There's an SMBC cash machine on the left after the entrance, and an AEON Bank one outside the entrance. You can pay by card almost everywhere.
Smoking
Smoking, including e-cigarettes, is only allowed in places with an ashtray. Not in queues and not while walking.