Facilities
Practical information
Everything you need to know for a carefree day: where to go with questions, where to store your belongings and what the park offers families and visitors with disabilities.
Gästeservice
You'll find the Gästeservice on the Kaiserplatz in Berlin. This is where to go with questions, lost property, locker wristbands and the Quick Pass.
Lockers
There are lockers in Berlin by the Pferdekarussell and in Mexico at the exit of Colorado Adventure. A wristband costs € 5 for the whole day.
First aid
The first aid post is in Berlin, next to the exit of the Wintergarten by the Pferdekarussell.
With children
Next to the Gästeservice there's a rest and feeding room. There are baby changing facilities in several places around the park. At the Gästeservice you can have your child measured for free and get a wristband with your phone number.
Pushchairs are allowed up to 105 × 75 × 125 cm; pull-along wagons are not. At many attractions you can use the Baby-Switch, so parents don't have to queue twice.
Accessibility
Visitors with disabilities and their companions get a special rate; for some, entry is free after booking online. You can hire a wheelchair by phoning two days in advance (02232 36-240), for a € 20 deposit.
Most paths are easy to get around; stairs are marked in red on the park map. All restaurants are accessible except Mandschu and Rutmor's Taverne. There are seven accessible toilets. Hotel Charles Lindbergh is not suitable for wheelchair users.
Quick Pass
If you'd rather spend less time queuing, you can buy a Quick Pass at the Gästeservice for one ride per attraction (€ 5 to € 12, as of November 2026). With the Quick Pass Ultimate (€ 80) you get one ride on every Quick Pass attraction, including F.L.Y. A limited number are available each day.
Dogs
Dogs are allowed on a lead, but not on attractions or in restaurants and shows. The park advises against visiting with a dog.
Smoking
Smoking is prohibited in queues, indoor areas and attractions. Cannabis is banned throughout the park.
Money
There's a cash machine in Berlin. You can pay for parking in cash or by debit card.