Facilities
Practical information
Everything you need to know for a carefree day: where to go with questions, where to store your belongings and what the park offers for families and visitors with disabilities. Prices are correct as of November 2026.
Guest Service
Guest Service is located at the entrance to PortAventura Park. This is where you can go with questions and for lost property.
Lockers
At the entrance there are lockers in three sizes: small (€ 8), medium (€ 11) and large (€ 15). At Shambhala and Dragon Khan, Furius Baco, Tutuki Splash and Silver River Flume there are single-ride lockers (€ 2).
Medical assistance
Free medical assistance is available in the park during opening hours.
Express
With an Express pass you skip the regular queue. There are several types:
- PortAventura Express ONE: one fast-track entry to a ride of your choice.
- Express 5 Adrenaline and Express 5 Fun: five fast-track entries, one per ride.
- Express 10: ten fast-track entries.
- Express Unlimited and Express Unlimited Plus: unlimited fast-track entry.
Express is cheaper online than at the ticket desk in the park. Numbers are limited.
With children
Every world has at least one ride with no height requirement. You can hire pushchairs from the park: a single for € 12 and a double for € 18, plus a € 12 deposit. From the age of 12 you can enter the park without an adult.
SésamoAventura has pictograms for children with autism. It's also home to Julia, the first Sesame Street character with autism.
Accessibility
Visitors with a recognised disability of at least 33 per cent are eligible for a special rate. These tickets can only be bought on site, at the green ticket desks or the desk for visitors with special needs. There you'll also get a wristband for separate access at rides; this does not mean priority. Up to four companions may accompany you on a ride.
You can hire a manual wheelchair for € 12, plus a € 10 deposit. Shambhala and Stampida are temporarily not accessible to wheelchair users.
Pets
Pets are not allowed in the park, except assistance dogs. There is a pet care facility for € 8 per day, with a health certificate.
Smoking
Smoking is only permitted in the designated smoking areas. This also applies to e-cigarettes and shishas.
Rain
The park doesn't close when it rains and you won't get a refund. In heavy rain or strong wind, rides may close temporarily.