Facilities
Practical information
Everything you need to know for a carefree day: what you can and can't take inside, where to store your belongings and what the park provides for families and visitors with disabilities.
Guest Services
Just inside the main entrance. Here you can get maps in Chinese and English and help with tickets, lost property and missing persons.
Lockers
Lockers by the day, on a first-come, first-served basis. You can pay in cash or with UnionPay, Alipay or WeChat Pay.
First Aid
On Mickey Avenue (near Whistle Stop Shop), in Tomorrowland (near the Arena E Stage) and in Disneytown, staffed by nurses.
Security check at the entrance
At the entrance you walk through a metal detector and your belongings are checked. Items not allowed include bags larger than 56 × 36 × 23 centimetres, wheeled suitcases, alcohol, cans and glass, tripods, extendable selfie sticks, drones, folding chairs and pets (guide dogs are allowed). Visitors aged 16 and over may not wear a mask, unless for medical reasons.
You can leave suitcases at the luggage storage opposite the West Gate of Wishing Star Park. It costs ¥80 per suitcase per day, or ¥10 for small items (as of November 2026).
With children
The Baby Care Center is on Mickey Avenue, next to First Aid. You'll find feeding rooms, changing tables, a microwave and high chairs. Lost children are looked after here.
Renting a pushchair costs ¥90 per day (as of November 2026), for children aged 3 to 7 weighing up to 35 kilos and up to 1.33 metres tall. You can bring your own pushchair as long as it is no longer than 110 and no wider than 85 centimetres. Children under 16 must enter the park with someone aged 16 or over.
Queuing and accessibility
Many attractions offer Rider Switch, and Seven Dwarfs Mine Train and Zootopia: Hot Pursuit have a single rider queue. With the free Disney Standby Pass in the app, you can reserve a time to join the queue on busy days.
Renting a wheelchair costs ¥90 per day (as of November 2026), just inside the entrance; reservations aren't possible. All toilets are wheelchair accessible. With official proof of your disability, you can apply for a Disability Access Service Card at Guest Services: you then get a return time instead of queuing.
Wi-Fi
There is Wi-Fi in Shanghai Disneyland and in many other places around the resort. There are also stations where you can rent a power bank.
Money
Cash machines can be found at the entrance, in Disneytown and in the hotels. They accept UnionPay, Visa and Mastercard, among others.
Smoking
Smoking, including e-cigarettes, is only allowed in the designated smoking areas.