Facilities
Practical information
Everything you need to know for a carefree day: where to go with questions, where to store your belongings and what Toverland offers for families and visitors with a disability.
Guest Services
Guest Services is to the left of the main entrance. You can go there with questions, lost property, season passes and to withdraw cash.
Lockers
Lockers are located in Port Laguna (on the left as you enter) and in the Land van Toos by the Sim sa la Klim. You can use them all day for € 2 (as of November 2026).
First aid
There are first aid rooms in Port Laguna, in the Land van Toos and next to Katara Plaza. Several defibrillators (AEDs) are located around the park.
With children
There are baby changing facilities at all toilets except those in Ithaka. You can warm up baby bottles in the free microwaves at the Waldstube and Katara Plaza. If you want to express milk, let the staff at the main entrance know; you can do so in the first aid room.
You can't hire pushchairs or pull-along wagons, but you're welcome to bring your own. Bring a lock to secure your wagon. Lost your child? Speak to a member of staff or go to any food outlet or souvenir shop.
Accessibility
Almost the entire park and most attractions are accessible to visitors with a disability. Fill in the declaration in advance and reserve your visit date for free. You buy your ticket at a reduced rate from Guest Services (not online). You'll receive a blue wristband (independent) or an orange wristband (with a companion aged 18 or over) and then enter via a separate entrance, often the exit. This does not give you priority.
There is a lift at Djengu River, Dwervelwind and Fēnix. A limited number of wheelchairs are available for hire; call well in advance (077 467 70 50). All toilets are wheelchair accessible, except in Ithaka.
Queuing and closed attractions
With Baby Switch, parents with young children only have to queue once: you get a special ticket in the station. Visiting on your own? Use the Single Rider queue where available. Attractions may be closed for maintenance; this is shown in the opening hours calendar. You can check breakdowns and current waiting times in the Toverland app.
Pets
Pets are not allowed in the park, nor may they be left behind in the car. Assistance dogs are welcome. There are no kennels.
Smoking
Toverland is largely smoke-free. Smoking, including vaping, is only allowed in the seven smoking areas.
Wi-Fi and card payments
Free Wi-Fi is available at places including the entrance plaza and the food outlets. You can pay by card everywhere; cash can be withdrawn at Guest Services.