Facilities
Practical information
Everything you need to know for a carefree day: where to go with questions, where to store your belongings and what the park offers families and visitors with disabilities.
Guest Services
On the left after the entrance. For tickets, Express, lost property, GST refunds, power banks and wheelchair and pushchair hire.
Lockers
Paid lockers at the VIP Reception, in The Lost World, Ancient Egypt and Sci-Fi City. Large luggage lockers at the entrance.
First aid
If you feel unwell, ask a member of staff for help. There is first aid in the park.
With children
The Baby Center is at Guest Services, on the left after the entrance. You'll find nursing rooms, baby-changing tables, a children's corner, high chairs and hot water. All toilets have baby-changing tables, and there is a separate baby-changing room in Sci-Fi City.
You can hire a pushchair or wheelchair on the left after the entrance, on a first-come, first-served basis. You may only use them inside the park. Your own pushchair or wheelchair is welcome too.
Entrance rules
Bags are checked at the entrance. You can't bring your own food and drink, except baby food and food for a special diet. Also:
- No costumes or masks that cover your whole face.
- No pets; guide dogs are welcome.
- No scooters; only electric mobility scooters (Electric Convenience Vehicles).
- No drones and no professional cameras.
- Once you've left, you can't re-enter the park with a regular ticket.
Other facilities
- Prayer rooms in Ancient Egypt and Minion Land, with wudu facilities and prayer mats.
- Drying Pods at Jurassic Park Rapids Adventure, to dry off quickly.
- Smoking areas behind Mel's Drive-In, behind Galactica Treats and next to Mariner's Market. Smoking is not allowed anywhere else.
- Toilets in every zone, including for visitors with disabilities.
- Cash machines outside the park, on B1 of The Forum.
- There are no showers. Bring spare clothes if you want to get wet.
Accessibility
The requirements for each attraction are listed in the Guide for Safety and Accessibility on the official site, in English and Mandarin.
Official app
Waiting times, show times, meet-and-greets, the park map and park notifications.
Thunderstorms
When there's a risk of lightning, outdoor attractions and games close temporarily. Tickets are not refunded.