Facilities
Practical information
Everything you need to know for a carefree day: where to go with questions, what the park offers families and visitors with disabilities, and how to save time queuing.
Guest Services
If you have questions, head to the Gästeservice in the Visitor Welcome Center by the fountain. The Fundbüro (lost property) is on Hollywood Boulevard by the entrance.
Lockers
Next to the Visitor Welcome Center you can rent a locker for the whole day: € 5 small, € 8 large (as of November 2026). Payment is by card, Apple Pay or Google Pay only.
First aid
The first aid post is in nickelodeon LAND next to the Avatar Air Glider and is always staffed during opening hours. They don't hand out medication.
With children
Have your children measured at the Visitor Welcome Center or the Fundbüro. They'll get a height wristband, so you and the staff can see straight away which rides they're allowed on. You can also hire a pushchair at the Fundbüro.
With the Baby Switch, one parent waits with the little ones while the rest of the group rides the rollercoaster. The waiting parent then gets on straight away. There are baby changing tables at all toilets, and you can have baby food warmed up in several restaurants. Children under 4 don't need a ticket.
Accessibility
Visitors with a disability (GdB below 100) pay € 29.90. With GdB 100 and the marker aG, Bl, B or H, you get in free and one companion pays € 29.90 (as of November 2026). Guests with limited mobility (with the right markers on their Schwerbehindertenausweis) or autism (with proof) get the Special Pass free of charge at guest services or the Fundbüro: it lets you queue digitally, for up to four people. The pass isn't valid on Teenage Mutant Ninja Turtles: License to Drive.
Most rides, restaurants, shops and shows are wheelchair accessible. You can hire wheelchairs at the Fundbüro. The park is certified under "Reisen für Alle".
Speedy Pass
With the Speedy Pass you book your turn on your phone and go in through the separate Speedy Pass entrance. There are five types (as of November 2026):
- Platinum from € 44.90: unlimited, almost immediate access.
- Gold from € 29.90: once per ride, almost immediate access.
- Silber from € 19.90: unlimited, half the waiting time.
- Bronze from € 14.90: unlimited virtual queuing.
- One Ride from € 6.90: one ride, only on sale on the day itself.
Admission is bought separately. Shows and the Roxy 4D cinema aren't included; Silber and Bronze aren't valid on Journey to the Forbidden Chamber and the horror houses. Children under 1.10 metres don't need their own pass.
No dogs
Dogs aren't allowed in the park. Only assistance dogs with proof are welcome, on a lead and not on rides or in shows.
What not to bring
Alcohol, cannabis, skateboards, inline skates, scooters, drones and large suitcases aren't allowed. Barbecues and lighting fires are prohibited.
Cash machine
There's a cash machine in the Bank, opposite Subway. On busy days there are extra lockers there too.