Facilities
Practical information
Everything you need to know for a carefree day at Disney's Animal Kingdom: where to go with questions, where to store your belongings and what the park offers for families and guests with disabilities. Prices in US dollars, correct as of November 2026.
Guest Relations
Guest Relations is at the entrance, with a window outside and a desk inside the park. This is where you go with questions, for lost property and for information for guests with disabilities.
First Aid
The park has a First Aid post staffed by nurses for as long as the park is open. They can also keep medication cool for you. In an emergency, call 911.
Baby Care Center
At the Baby Care Center you'll find a nursing room, changing tables and a small kitchen with a microwave. You can also buy nappies, baby food and sun cream there.
Lockers, pushchairs and wheelchairs
Lockers are rented for a fixed price per day: $10 (small) or $12 (large).
You can rent a pushchair in the park: a single costs $15 per day and a double $31 per day (cheaper if you rent for your whole stay). The pushchair may not leave the park. A wheelchair costs $12 per day (reservations aren't possible) and an electric scooter (ECV) $65 per day.
Rider Switch and accessibility
With Rider Switch, parents don't have to queue twice. One adult rides first while the other waits with the child who is too small. Afterwards, up to two people from the waiting group can go on the ride without queuing again.
If someone can't wait in a regular queue for long because of a developmental disability such as autism, there's the Disability Access Service (DAS). You'll get a return time equal to the waiting time. You register via a live video chat, but only once you're in the United States. Guest Relations also has park maps in English, Spanish, French and Portuguese; there's no Dutch map.
Need a doctor?
Outside the parks you can go to AdventHealth Centra Care Urgent Care in Lake Buena Vista, every day from 7am to midnight. First Aid or your hotel reception can arrange free transport.
The app
The My Disney Experience app shows waiting times, showtimes and a map. The app is in English and intended for use in the US.
Lost your child?
Children who have lost their parents are taken to the Baby Care Center or Guest Relations. Agree on a fixed meeting point beforehand.