Facilities
Practical information
Everything you need to know for a carefree day: what you can and can't take inside, where to store your belongings and what the park provides for families and visitors with disabilities.
Guest Services
In the park by the Front Gate. For help with tickets, upgrades, planning your day and restaurants. Telephone 4008-778899 (from abroad +86 10 5802 8899).
Lockers
To the left of the Front Gate: 60 yuan per day, a large locker 80 yuan (as of November 2026). Also at Forbidden Journey, Jurassic Flyers and Decepticoaster.
Health Services
With medical staff, by the Front Gate next to The Universal Studios Grand Hotel and in Kung Fu Panda Land of Awesomeness.
Security check at the entrance
Everyone at the resort goes through a security check with metal detectors, X-ray machines and hand-held scanners. Items not allowed include:
- bags and suitcases larger than 56 × 36 × 23 centimetres, wheeled suitcases, pull-along wagons and trolleys;
- glass, balloons, hairspray, drones, stools and folding chairs;
- selfie sticks, tripods and large cameras;
- fancy-dress costumes and masks that cover your face (except during special events).
Pushchairs are allowed for children up to and including 7 years old. Read the full park rules.
With children
There are two Family Centers: on the right of the entrance plaza once you're inside, and by Health Services in Kung Fu Panda Land of Awesomeness. They have a Quiet Room, private rooms for breastfeeding and family toilets.
You can hire a pushchair or wheelchair per day at the Front Gate; wheelchairs are also available on the second floor of the Hub by CityWalk. Children under 16 must be accompanied in the park by someone aged 16 or over.
Accessibility
Rides, shows, lifts and the car park are designed for visitors in wheelchairs. According to the park, every attraction has an accessible entrance for those who can't wait in a regular queue. For each attraction, the requirements are listed on the website under "Accessibility information", such as height, maximum weight and whether you can transfer from your wheelchair.
An electric wheelchair is allowed for visitors with a leg impairment, provided it has at least three wheels and you have an official disability certificate. Assistance dogs are welcome, but not on every attraction.
Free Wi-Fi
The resort has free Wi-Fi (network "Universal") with a verification code. There are also stations where you can rent a power bank.
Money
Cash machines in Minion Land and Kung Fu Panda Land of Awesomeness. You can exchange money at ICBC in CityWalk and in the lobby of both hotels.
Luggage storage
To the right of The Universal Studios Grand Hotel, by Metro Plaza and in the CityWalk Hub (for a fee, free for hotel guests).
Lost property
Lost & Found is in the park by the Front Gate.
Smoking
Smoking, including e-cigarettes, is only allowed in the smoking areas. Check the map or ask a member of staff.
Photo recognition
The park uses facial recognition at the entrance, for Universal Express and at the lockers. If you'd rather not, let Guest Services know.